We will do our best to select the right boards for every order. If you’re dissatisfied with your purchase, please contact us first so we can try to make it right.
If we cannot resolve the issue, you may request a return within 30 days of receiving your order. Approved returns are eligible for account credit only, not a refund to the original payment method.
To be eligible for a return, your items must be unused, unopened, in the same condition in which you received them, and in their original packaging. Proof of purchase is required.
Email info@hardwoodlumbershop.com with your receipt and the reason for your return. If your order arrived damaged or is unsatisfactory, please include photos to help us review your request promptly.
If we accept your return, you are responsible for the cost of shipping the items back to us. Please send them to:
Hardwood Lumber Shop
4316 Wallace Rd #110
Lakeland, FL 33812
Once we receive and inspect your return, we’ll notify you whether it has been approved and confirm when the credit has been added to your account. Please allow up to one week after approval for the credit to appear.
For any questions about a return, contact info@hardwoodlumbershop.com.
